Return & Refund Policy

At PureDen Clean, we’re committed to helping you find real, lasting relief from dry, irritated eyes with products designed to address the root cause — not just the symptoms. We genuinely believe in the effectiveness of our Hydrating Eye Therapy Wand and recommend using it for at least 14 days to experience its full benefits.

If after 14 days you’re still not satisfied, and it’s within 30 days of receiving your order, you're covered by our 30-Day Money Back Guarantee. To request a return, simply email us at Support@puredenclean.com.

Cancellation Policy

If you wish to change or cancel your order, please contact us within 24 hours of placing it. After this window, your order may already be in processing and we might not be able to cancel it.
If your cancellation request is approved within the 24-hour period, your refund will be processed within 7 business days.

30-Day Money Back Guarantee

We stand behind our product — and we want you to try it with confidence. If you’re not happy after giving it a fair 14-day trial, you may return the item anytime within 30 days of delivery. Please note: shipping fees (if applicable) are non-refundable.

To start a return, email Support@puredenclean.com or fill out the form on our Contact Us page. Be sure to include your Order Number, or the Name and Email Address used to place your order for faster support.

Damaged Items

If your product arrives damaged, we’re here to make it right. We consider a product damaged if the device itself is broken or defective. Minor damage to packaging (like dents or creases) does not qualify if the product is unaffected.

Please notify us of any damage within 72 hours of delivery by emailing Support@puredenclean.com with clear photos of the damage. If approved, we’ll send a replacement at no extra cost. We do not accept returns for items damaged through misuse, normal wear and tear, or neglect.

Shipping & Delivery Disclaimer

We do our best to ship orders promptly, but we are not liable for delays caused by shipping carriers, customs, or other external factors beyond our control. If there’s an issue with tracking, please contact the courier directly.

PureDen Clean is not responsible for lost, stolen, or delayed packages once they’ve been handed off to the shipping provider.

Incorrect Shipping Address

It is your responsibility to enter the correct shipping address at checkout. If you realise an error, please email us within 24 hours. If we are not notified in time, and your order ships to the wrong address, we cannot offer a refund or resend.

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version before purchasing. By placing an order with PureDen Clean, you agree to this policy.